Refund & Cancellation Policy
How billing actually works
Each plan is a one-time payment for a fixed period (30 days for monthly plans, 365 days for annual plans) - there is no recurring auto-charge to your card or UPI. Nothing gets billed to you again automatically. When your paid period ends, access simply ends unless you come back and pay again for the next period.
Because of this, there is nothing to separately "cancel" - if you simply don't pay again, your access ends at the close of the period you already paid for, and that's it. You keep full access for the entire period you've already paid for either way.
Our first-cycle guarantee
We want your child to genuinely benefit from their first month, not just try it out. If you complete your first full billing cycle - meaning your child used the full monthly conversation allowance and finished the sessions available to them - and you don't feel it helped, you're eligible for our guarantee.
Eligibility window: you may apply any time from day 31 through day 37 after your subscription started (a one-week window, not a single day, so you have real time to submit your request). Requests outside this window aren't eligible, since the guarantee is tied to evaluating one complete cycle, not an open-ended return policy.
What you get: by default, we'll extend your subscription by one additional month at no charge, so your child has more time to benefit. If you'd prefer a cash refund of your first month instead, just ask - we'll review your child's progress over that first month, and if there's genuinely been no improvement, we'll process it back to your original payment method within 7 business days.
This guarantee is available once per family, on a first subscription only.
Annual plans: this guarantee does not apply to annual plans - it's built specifically around a 30-day cycle, and applying it to a full year's payment would not be a fair guarantee for either side. If you're on an annual plan and have a genuine concern, reach out through Contact Us and we'll talk it through directly.
Single-world unlocks
One-time world unlocks are final once purchased, since access is granted immediately and permanently - there is no trial period to evaluate first.
Extra conversation top-ups
Top-up conversation packs are non-refundable once purchased, except where required by law, since they activate and become usable immediately.
How to request a refund or extension
Contact us through the details on our Contact Us page with your registered email and the child's account name. We'll confirm eligibility and process your choice of extension or refund within 7 business days.